FAQs

Why can’t I find what I am looking for?

There could be a number of reasons as to why you may not be able to find what you are searching for:

If you have tried searching the product name in the search bar and it hasn’t been found try checking the spelling is correct or alternatively if you know the brand name you can always search for an item under our brand directory. If you still have not found what you are looking for it may be that the particular product is out of stock.

What happens if I have ordered an item that is now out of stock?

During the ordering process, if stock is shown as available at the time, you will be sent a confirmation of your order. This however does not confirm that the order has been accepted until our warehouse has confirmed it. If in the unlikely event the product you have ordered is out of stock we will send you an email notifying you of this and will honour your order at the agreed price when it is back in stock, unless you decide to cancel it.

Can I cancel or amend my order?

Yes of course, however we kindly ask you to notify us as soon as possible, since we pride ourselves for our quick processing time. If you are too late to cancel the order, and your order has already been processed you can of course return it to us for a refund. Please see our returns policy for further information.

How long will it take to receive my order?

We usually advise that all orders placed will be received within 3-5 working days from the order date. However, we cannot guarantee the speed of the postal service therefore we advise to allow up to 8 working days for Standard UK Delivery orders.

Orders placed with our Next Day Delivery service shall if placed by 1pm Monday to Thursday will be delivered the following day. Orders received before 1pm on a Friday may be received on the Saturday, however Royal Mail only guarantee delivery by Monday for orders dispatched on a Friday. Please note that a signature may be required on receipt.